We understand that purchasing furniture online can be a challenging decision, and customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it within 5 days of receiving your order. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also be in the original packaging.
If you receive a damaged or defective item, we will gladly replace it. Please notify us within 5 days of receiving your order, and provide clear photos of the damaged or defective item, along with your order number. Once we verify the issue, we will initiate the replacement process.
3. Eligibility for Returns and Replacements:
- Items must be unused and in the same condition as received.
- Items must be in the original packaging.
- Returns and replacements are not applicable for customized or made-to-order items unless they are damaged or defective.
- Clearance or sale items are not eligible for returns or replacements.
4. Return Process:
To initiate a return, please follow these steps:
- Contact our customer service team at email@example.com within 15 days of receiving your order.
- Provide your order number and a detailed reason for the return.
- Our customer service team will guide you through the return process, including providing a return shipping label.
5. Replacement Process:
To initiate a replacement for a damaged or defective item, please follow these steps:
- Contact our customer service team at firstname.lastname@example.org within 5 days of receiving your order.
- Provide your order number and clear photos of the damaged or defective item.
- Our customer service team will assess the issue and guide you through the replacement process.
Refunds will be processed once we receive and inspect the returned item. Please allow 7-10 business days for the refund to be reflected in your account.
7. Shipping Costs:
Original shipping costs are non-refundable, and customers are responsible for return shipping costs unless the item is damaged or defective.
8. Contact Information:
For any questions or concerns regarding returns and replacements, please contact our customer service team at email@example.com
Note: This policy is subject to change, and customers are encouraged to review the policy regularly for updates.
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